Aftermarket Lessons Learned Award
Job Safety Analysis Dematerialized on Mobile Phone
Aftersales team France
In 2024, The Manitowoc Company proudly recognized the innovative solution of dematerializing Job Safety Analysis (JSA) on mobile phones as the best idea of the year from our Aftermarket program. This initiative stemmed from safety meetings held at the end of 2023, where after-sales technicians highlighted the challenge they faced in accessing operating procedures while in the field.
Previously, our documents were stored on Teams, but this system proved to be unclear and inefficient for technicians needing quick and easy access to procedures. Additionally, the old system did not adequately showcase the extensive work done by the Product Service France team, which had developed over fifty operating procedures for assembly, troubleshooting, and more.
Seizing the opportunity presented by our digitalization strategy, we developed a mobile application to house our operating methods. This app not only eliminates the need for paper documents but also streamlines the work of technicians, supervisors, and managers by providing easy access to all safety-related information.
Recognizing that existing market solutions did not fully meet our needs, we collaborated with our in-house development department to create a custom application. This app, identifiable by our unique logo, can be installed on most mobile phones and is now used by all our field employees. It is also easily transferable to all Manitowoc employees working on construction sites.
This project is a testament to the power of collaboration between IT, service technicians, and the security department. It represents a significant step forward in our commitment to safety and operational efficiency, and we are proud to celebrate this achievement as the best idea of the year 2024.
Congratulations to everyone involved in this remarkable initiative!